A Bit About Me
🎨 UX Designer | 🔍 Research Enthusiast | 🚀 Problem-Solver
I’m a self-taught UX Designer with a wild curiosity for how people think, work, and experience the digital world. My journey started in call centers, where I learned firsthand about customer frustration, confusion, and the moments that make or break an experience. Then, as a Business Analyst, I became fluent in bridging the gap between business needs and technical solutions. Now? I take those superpowers and craft seamless, research-driven experiences that just make sense.
💡 What I Bring to the Table:
-
Strategy Meets Design: I don’t just make things look pretty—I make them work beautifully. I thrive in ambiguity, untangling complex problems, and turning research into real, usable solutions.
-
Research-Driven Innovation: I’ve conducted in-depth qualitative research, built personas, journey maps, SWOT analyses, and even wrote an entire research book that led to actionable product recommendations.
-
Wearing All the Hats: UX Designer, Researcher, Business Analyst, Product Strategist—you name it, I’ve done it. Whether launching a brand-new website, optimizing employee experiences, or improving dealer reporting UX, I love taking on high-impact projects that move the needle.
-
Always Learning, Always Growing: I know I’ll never know it all—and that excites me. Every project is a chance to learn, experiment, and get better at what I do.
I design with empathy, data, and a relentless drive to improve—because at the end of the day, great UX isn’t just about interfaces. It’s about people. 🚀
Work Experience
April 2021 - Current
Lennox | Richardson, TX
August 2011 - June 2018
RealPage | Richardson, TX
January 2011 - August 2011
Flex | Carrollton, TX
I’m a self-taught UX Designer with a passion for research, strategy, and problem-solving. From leading qualitative research and UX improvements to launching a brand-new website and enhancing dealer reporting, I thrive at the intersection of research, design, and strategy. I create seamless experiences that make life easier—and I’m just getting started.
I was promoted three times from frontline support to Business Analyst by excelling in problem-solving, customer experience, and technical expertise. I tackled complex backlog tickets, managed high-risk escalations to retain customers, and spent over four years bridging the gap between customers, support teams, and product development. With a 98% call quality score, I consistently delivered top-tier communication, de-escalation, and customer experience solutions.
As a Technical Support Representative at Flex, I built and maintained a proprietary knowledge base, designed a monthly customer newsletter, and streamlined support services by coordinating technicians and third-party vendors. I managed a high-volume inbound call queue while identifying opportunities to introduce customers to new products, enhancing both satisfaction and sales.